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“Followed by All” Culture Chaos

Author - Steve Wilcox - Sept 2019
I once worked with a Leadership Team at a manufacturing company that prided themselves on top-notch processes and procedures. They shared with me their SOP’s (Standard Operating Procedures) and spoke glowingly about how they followed procedures, thus improving efficiencies overall.  At the same time, they were also discussing an issue with work output on the floor. It seemed one of…
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Processes: Why Are They Important and Why Should I Care?

Author - Peter Beaumont - August 2019
As I sat down in front of this blank digital page with a completion deadline looming over me, I had no idea where to start. So I typed a title. Great, now I just knew the subject was something about the importance of processes. After a few minutes, a light bulb went off! I realized I needed a process to…
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Using Culture to Drive Performance

Author - Chad Haldeman - June 2019
It was a classic David vs. Goliath situation. We were part of a larger company but in our market, we were a distant second in terms of organizational size and market share. Our competitor had dominated the market for many years with legacy brands and tenured sales and operations teams. As we evaluated our options during strategic planning, becoming number…
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The Recruitment Balancing Act

Author - Terri Wilcox - May 2019
There has been a shift in today’s tight labor market that's forced us to think about how we view our employees and our working relationships. In fact, RiseSmart recently reported the employee relationship economy is on the rise. RiseSmart states, “it's emerging in response to the evolving concepts of work: how it's done, where, by whom, for how long and…
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5 Ways to Drive Employee Engagement

Author - Peter Beaumont - April 2019
Why is everyone talking about employee engagement? And what exactly is it? Well, simply put, employee engagement measures how passionate employees are about the work they do, how loyal they feel towards the company they work for and whether or not they're willing to go the extra mile. It is NOT the same as employee satisfaction, though it IS just…
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A Reason to Celebrate

Author - Jane Drigans - March 2019
Has March Madness taken hold of you yet? It’s been described as “one of the biggest, most exciting and most fun events in all of sports.”  With the NCAA Final Four men’s championship coming to Minneapolis, there's no doubt there will be great displays of teamwork and much cause for celebration around here. Whether or not you’re a sports fan,…
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Avoid Failure by Creating Focus

Author - Chad Haldeman - Feb 2019
Epic Fail “What happened?” Susan President asked, obviously upset at the team’s lack of performance. Just 90 days prior, her leadership team had devised a plan that included the key areas of focus needed to drive the company’s performance for the year ahead. They had picked 10 quarterly goals they felt would lead to successful performance. Now, reviewing their performance…
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Go Further with Faster Decision-Making

Author - Jerry Olson - Jan 2019
Do you have a vision of growing your business into more than it is today but feel like you keep getting stuck? Accomplishing your goal of a bigger and better future will require changes to how your business is run. Hand-in-hand with those changes come all the decisions to be made. Unfortunately, as businesses grow and become more complex, especially…
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Why It’s Important to Laugh at Work

Author - Peter M. Beaumont - November 2018
When I was just starting out in my career, it was frowned upon to laugh at work. Work was serious business! And it still is but sometimes, work can get a little too serious. According to a 2007 study performed by University of Missouri-Columbia researcher Chris Robert, humor “has meaningful impact on cohesiveness in the workplace and communication quality among workers.…

Can You Get and Keep Joe?

Author - Jerry Olson - October 2018
In his article originally published on page 36 of the October issue of the BATC-MN Housing First Digest, Jerry Olson talks about an issue most of us can currently relate to, employee retention. In today's full employment economy, good employees have lots of options. So, what can you do to ensure they'll choose to work for you?
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The Entrepreneur’s Foundation

Author - Terri Wilcox - September 2018
The basic Merriam-Webster definition for entrepreneur is “one who organizes, manages and assumes the risks of a business or enterprise”. The Resultants tend to question that definition. If you take it at face value, then all owners would be considered an entrepreneur. However, from our perspective, that definition is too general. Our experience working with owners of small and medium-sized businesses…
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People Strategies in a Full Employment Economy

Author - Jerry Olson - June 2018
How One Company Achieved a Nearly-Full Employee Capacity During a Full Employment Economy Like many businesses, an RFB client was having a difficult time hiring for a few key positions that pay well but are hard to fill. As a small business, having 12 open positions was severely affecting their productivity. Fast forward one year and they have achieved and…
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Why DIY with EOS: How Self-Implementing Companies Achieve Success

Author - Steve Wilcox - May 2018
The Entrepreneurial Operating System®, more commonly known as EOS or Traction, has helped thousands of business owners get what they want out of their business. While “what they want” may be unique to every owner, the process and system is the same - making the goal more achievable regardless of industry, geography and company size. The EOS model consists of…
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Why Set an Impossible Goal?

Author - Katie Pierce - April 2018
The 2018 Winter Olympics have been over for a few months now and though most of the excitement has died down, there’s one Olympian I keep thinking about, women’s half-pipe participant, Elizabeth Swaney. Swaney didn’t receive a medal. In fact, she placed dead last in her women’s half-pipe competition. Yet, when her run was over, she turned to smile and…
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Right People. Right Seats. What Does it Really Mean?

Author - Paul Moen - April 2018
We often hear company leaders credit their success to having “good people,” but what does that mean? Simply put, it’s about getting the right people in the right seats, which is easier said than done. Paul Moen explores this concept a bit further in his article featured on the BankBeat guest blog.

The Leadership Gap in the Green Industry

Author - Terri Wilcox - Feb 2018
Are you feeling the impact of an industry-wide leadership gap? In her article originally published in the February issue of the Minnesota Nursery & Landscape Association (MNLA) Scoop, Terri Wilcox identifies five leadership challenges that many business leaders are facing as over 3.6 million Baby Boomers set to retire in the next few years. Check out pages 18-23 for insights…
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Right People, Right Seats Starts with These Questions

Author - Jerry Olson - Jan 2018
Right People, Right Seats. You’ve heard it over and over but do you know what this short phrase really means? Understanding how this concept affects your business is pivotal in accelerating your organization forward, reaching your long-term vision and building value. Right People, Right Seats is not simple. Finding a great candidate for a currently open position is a short-term…

Adjusting Your Succession Planning Mindset

Author - Chad Haldeman - December 2017
Succession: Learning a Painful Lesson As a young division leader of a large media organization, I had assembled a strong team of managers who had performed together at a very high level for some time. We were making it happen! However, there was one manager, a fairly recent hire, who had strong technical knowledge but was out of step with…

The Passion for Traction

Author - Steve Wilcox - October 2017
In this article originally published in the October issue of Minnesota Business Magazine,  Steve Wilcox discusses why the Entrepreneurial Operating System has captured the interest of more than 28,000 businesses.

Leading People: The Foundation of Business Strategy

Author - Jerry Olson - October 2017
In his article originally published in the October issue of the Builders Association of the Twin Cities (BATC) Digest, Jerry Olson explains how business success is built on a foundation of people working together as a great team toward a common goal. Unfortunately, only about 20% of employees feel they are part of a great team. Great teams require strong…

RFB Case Study – a CEO’s Journey

Author - Jerry Olson - April 2017
Mark Poss, CEO of Big Fish Works, chose Resultants For Business to help him and his team identify and execute strategies as they navigated their disrupted media industry. Beyond top and bottom line concerns, they are working to change the culture, attract and retain the right people and engage their customers in new and different ways. I talked with him…
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Making Time to be Grateful

Author - Terri Wilcox - Nov 2016
grat·i·tude: ɡradəˌt(y)o͞od/ noun 1. The quality of being thankful; readiness to show appreciation for and to return kindness. Is there ever enough time for gratitude? Owners and executive leaders wrestle with this every day of their lives as most time is spent solving and dealing with other people’s crises and problems, putting bandages on last minute surprises, supporting other people’s…
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Thinking vs. Doing: The Owner’s Dilemma

Author - Steve Wilcox - Aug 2016
I remember the trip my wife and I took in 2015 to the BVC (British Virgin Islands) to present our Visioning Program to a Rotary International Conference. As we island hopped one gorgeous, sunny day, we looked over the bow of our boat to an island with a white sand beach, only to be informed by our local guide that…
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Six Power Ratios to Start Tracking Now

Author - Jerry Olson - Aug 2016
Doctors in the developing world measure their progress not by the aggregate number of children who die in childbirth, but by the infant mortality rate – a ratio of the number of births to deaths. Similarly, baseball’s lead off batters measure their “on-base percentage” – the number of times they get on base – as a percentage of the number…
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Developing and Maintaining a Talent Pipeline

Author - Chad Haldeman - Aug 2016
Step Two in Creating a High Performing Sales Organization The old sports metaphor, “the best defense is a good offense,” refers to the conditions created by a proficient offense who controls the ball, game clock, and pace of the game. They are successfully executing their game plan, which quite often leads to a win. When creating and leading a high…

Recruitment Culture

Author: Chad Haldeman - Oct 2015
Step One to Creating a High Performing Sales Organization...  Most of my clients are leaders and/or managers in small to medium sized businesses. Some of them have come from a sales background, others from a technical or entrepreneurial path. All of them manage multiple priorities on any given day including leading and managing people. For those that manage sales teams,…

NPS Explained

Author: Terri Wilcox - Originally published Aug 2015, Edited May 2019
Through the Eyes of Your Customers Wouldn’t it be great if you could measure how valuable your relationship is to your customers coming from their viewpoint, not yours? And wouldn’t it be awesome to be able to get that sort of feedback using an easy method that boils it all down to one simple metric? That’s exactly what the Net…

DO They FIT? Hire Great People-III

Author: Jerry Olson - Nov 2014
That new pair of shoes in the store looks just right for you. As you pick them up you are enamored of their feel and look. You can easily visualize how perfect those shoes will appear on you. Without restraining your excitement you try them on. They look even better on your feet than you imagined. As you stride around the store,…

Hire and Inspire Great People that Fit!

Author: Jerry Olson - Sept 2014
Did you know that gathering great people around you is a critical key to the greater good of your organization and its success?  As the line from a recent television ad goes, “everyone knows that.”  Gino Wickman tells readers of Traction that “People” is one of the six key components of operating and growing a successful business.  Jim Collins told…

Momentum Over Perfection

Author: Steve Wilcox - Sept 2014
I am often reminded of the day I was summoned to the bank by a loan officer stating that the President wished to talk with me.  At the time I was in my late 20's, an entrepreneur with a few business entities and about 30 employees. What went through my mind was that he was calling my notes even though…
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