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Processes: Why Are They Important and Why Should I Care?

Author - Peter Beaumont - August 2019
As I sat down in front of this blank digital page with a completion deadline looming over me, I had no idea where to start. So I typed a title. Great, now I just knew the subject was something about the importance of processes. After a few minutes, a light bulb went off! I realized I needed a process to…
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Accelerate Business with Solid Core Processes

Author - Jerry Olson - July 2019
A company's Core Processes can provide a competitive advantage in accelerating it beyond its competitors. Far too often, a business struggling to grow neglects this key aspect of business. We see this frequently in small businesses where the owner can see the scope of the business. He or she often assumes that their employees know what to do and how…
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Why It’s Important to Laugh at Work

Author - Peter M. Beaumont - November 2018
When I was just starting out in my career, it was frowned upon to laugh at work. Work was serious business! And it still is but sometimes, work can get a little too serious. According to a 2007 study performed by University of Missouri-Columbia researcher Chris Robert, humor “has meaningful impact on cohesiveness in the workplace and communication quality among workers.…
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How Three Moves Quadrupled the Value of this Business

Author - Jerry Olson - Feb 2017
Are you stuck trying to figure out how to create recurring revenue for your business? Automatic sales will make your business more valuable and predictable. However, the secret to transforming your company is to think less about what’s in it for you and more about convincing customers to agree to a monthly bill. Consider the transformation of Laura Steward’s IT consulting…

Recruitment Culture

Author: Chad Haldeman - Oct 2015
Step One to Creating a High Performing Sales Organization...  Most of my clients are leaders and/or managers in small to medium sized businesses. Some of them have come from a sales background, others from a technical or entrepreneurial path. All of them manage multiple priorities on any given day including leading and managing people. For those that manage sales teams,…

NPS Explained

Author: Terri Wilcox - Originally published Aug 2015, Edited May 2019
Through the Eyes of Your Customers Wouldn’t it be great if you could measure how valuable your relationship is to your customers coming from their viewpoint, not yours? And wouldn’t it be awesome to be able to get that sort of feedback using an easy method that boils it all down to one simple metric? That’s exactly what the Net…
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