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NPS Explained

Author: Terri Wilcox - Originally published Aug 2015, Edited May 2019
Through the Eyes of Your Customers Wouldn’t it be great if you could measure how valuable your relationship is to your customers coming from their viewpoint, not yours? And wouldn’t it be awesome to be able to get that sort of feedback using an easy method that boils it all down to one simple metric? That’s exactly what the Net…
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