RFB-Peter_2018-04-23

Why It’s Important to Laugh at Work

Author - Peter M. Beaumont - November 2018
When I was just starting out in my career, it was frowned upon to laugh at work. Work was serious business! And it still is but sometimes, work can get a little too serious. According to a 2007 study performed by University of Missouri-Columbia researcher Chris Robert, humor “has meaningful impact on cohesiveness in the workplace and communication quality among workers.…

Can You Get and Keep Joe?

Author - Jerry Olson - October 2018
In his article originally published on page 36 of the October issue of the BATC-MN Housing First Digest, Jerry Olson talks about an issue most of us can currently relate to, employee retention. In today's full employment economy, good employees have lots of options. So, what can you do to ensure they'll choose to work for you?

Leading People: The Foundation of Business Strategy

Author - Jerry Olson - October 2017
In his article originally published in the October issue of the Builders Association of the Twin Cities (BATC) Digest, Jerry Olson explains how business success is built on a foundation of people working together as a great team toward a common goal. Unfortunately, only about 20% of employees feel they are part of a great team. Great teams require strong…

RFB Case Study – a CEO’s Journey

Author - Jerry Olson - April 2017
Mark Poss, CEO of Big Fish Works, chose Resultants For Business to help him and his team identify and execute strategies as they navigated their disrupted media industry. Beyond top and bottom line concerns, they are working to change the culture, attract and retain the right people and engage their customers in new and different ways. I talked with him…

Making Time to be Grateful

Author - Terri Wilcox - Nov 2016
grat·i·tude: ɡradəˌt(y)o͞od/ noun 1. The quality of being thankful; readiness to show appreciation for and to return kindness. Is there ever enough time for gratitude? Owners and executive leaders wrestle with this every day of their lives as most time is spent solving and dealing with other people’s crises and problems, putting bandages on last minute surprises, supporting other people’s…

Welcoming Guests

Author: Steve Wilcox - Oct 2015
Things That Make Me Go Hmmmmm... Is your parking, entry, reception area and service an accurate reflection of your culture and core values; creating a welcoming environment for your guest? Or are you giving the message to valued clients, associates and visitors: “Go to the back of the lot!” As business leaders we tend to notice things that make us…

NPS Explained

Author: Terri Wilcox - Aug 2015
THROUGH THE EYES OF YOUR CUSTOMERS Wouldn’t it be great if you could measure how valuable your relationship is to your customers… coming from their viewpoint, not yours? And wouldn’t it be awesome to be able to get that sort of feedback using an easy method that boils it all down to one simple metric? That’s exactly what the Net…
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