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Processes: Why Are They Important and Why Should I Care?

Author - Peter Beaumont - August 2019
As I sat down in front of this blank digital page with a completion deadline looming over me, I had no idea where to start. So I typed a title. Great, now I just knew the subject was something about the importance of processes. After a few minutes, a light bulb went off! I realized I needed a process to…
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Accelerate Business with Solid Core Processes

Author - Jerry Olson - July 2019
A company's Core Processes can provide a competitive advantage in accelerating it beyond its competitors. Far too often, a business struggling to grow neglects this key aspect of business. We see this frequently in small businesses where the owner can see the scope of the business. He or she often assumes that their employees know what to do and how…
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Using Culture to Drive Performance

Author - Chad Haldeman - June 2019
It was a classic David vs. Goliath situation. We were part of a larger company but in our market, we were a distant second in terms of organizational size and market share. Our competitor had dominated the market for many years with legacy brands and tenured sales and operations teams. As we evaluated our options during strategic planning, becoming number…
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The Recruitment Balancing Act

Author - Terri Wilcox - May 2019
There has been a shift in today’s tight labor market that's forced us to think about how we view our employees and our working relationships. In fact, RiseSmart recently reported the employee relationship economy is on the rise. RiseSmart states, “it's emerging in response to the evolving concepts of work: how it's done, where, by whom, for how long and…
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5 Ways to Drive Employee Engagement

Author - Peter Beaumont - April 2019
Why is everyone talking about employee engagement? And what exactly is it? Well, simply put, employee engagement measures how passionate employees are about the work they do, how loyal they feel towards the company they work for and whether or not they're willing to go the extra mile. It is NOT the same as employee satisfaction, though it IS just…
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Why It’s Important to Laugh at Work

Author - Peter M. Beaumont - November 2018
When I was just starting out in my career, it was frowned upon to laugh at work. Work was serious business! And it still is but sometimes, work can get a little too serious. According to a 2007 study performed by University of Missouri-Columbia researcher Chris Robert, humor “has meaningful impact on cohesiveness in the workplace and communication quality among workers.…
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What to Do When You Hit the Ceiling

Author - Peter M. Beaumont - July 2018
We all have or will hit the ceiling at some point when we are not sure how to grow ourselves or our business. We just seem to lose momentum. This can make us feel frustrated and in some cases, ill-equipped to lead or push through. However, "maxing out" is a normal part of growth. It is not always on the…
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People Strategies in a Full Employment Economy

Author - Jerry Olson - June 2018
How One Company Achieved a Nearly-Full Employee Capacity During a Full Employment Economy Like many businesses, an RFB client was having a difficult time hiring for a few key positions that pay well but are hard to fill. As a small business, having 12 open positions was severely affecting their productivity. Fast forward one year and they have achieved and…
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Why DIY with EOS: How Self-Implementing Companies Achieve Success

Author - Steve Wilcox - May 2018
The Entrepreneurial Operating System®, more commonly known as EOS or Traction, has helped thousands of business owners get what they want out of their business. While “what they want” may be unique to every owner, the process and system is the same - making the goal more achievable regardless of industry, geography and company size. The EOS model consists of…
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Why Set an Impossible Goal?

Author - Katie Pierce - April 2018
The 2018 Winter Olympics have been over for a few months now and though most of the excitement has died down, there’s one Olympian I keep thinking about, women’s half-pipe participant, Elizabeth Swaney. Swaney didn’t receive a medal. In fact, she placed dead last in her women’s half-pipe competition. Yet, when her run was over, she turned to smile and…
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Right People, Right Seats Starts with These Questions

Author - Jerry Olson - Jan 2018
Right People, Right Seats. You’ve heard it over and over but do you know what this short phrase really means? Understanding how this concept affects your business is pivotal in accelerating your organization forward, reaching your long-term vision and building value. Right People, Right Seats is not simple. Finding a great candidate for a currently open position is a short-term…
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Developing and Maintaining a Talent Pipeline

Author - Chad Haldeman - Aug 2016
Step Two in Creating a High Performing Sales Organization The old sports metaphor, “the best defense is a good offense,” refers to the conditions created by a proficient offense who controls the ball, game clock, and pace of the game. They are successfully executing their game plan, which quite often leads to a win. When creating and leading a high…

NPS Explained

Author: Terri Wilcox - Originally published Aug 2015, Edited May 2019
Through the Eyes of Your Customers Wouldn’t it be great if you could measure how valuable your relationship is to your customers coming from their viewpoint, not yours? And wouldn’t it be awesome to be able to get that sort of feedback using an easy method that boils it all down to one simple metric? That’s exactly what the Net…
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