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Thinking vs. Doing: The Owner’s Dilemma

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Author - Steve Wilcox - Aug 2016

I remember the trip my wife and I took in 2015 to the BVC (British Virgin Islands) to present our Visioning Program to a Rotary International Conference. As we island hopped one gorgeous, sunny day, we looked over the bow of our boat to an island with a white sand beach, only to be informed by our local guide that the shaggy blonde haired man in shorts and flip flops was none other than Richard Branson. According to the locals, this was a pretty normal sight for them. As founder of a multi-billion dollar conglomerate, there he was on his 74 acre retreat island that he owns, apparently working where he usually does…on the beach…thinking.

Branson, of course, is far from a negligent founder. He has managers running the various businesses that make up the Virgin Group and visits his companies regularly, but he does not manage the day-to-day operations of any of his businesses, which frees up his time to think.

The Train Conductor vs. The Thinker

Your role as a CEO can be divided into two buckets: one for managing and the other for thinking.

The managing bucket is where, metaphorically speaking, you ensure the trains all run on time. In this role, you’re establishing goals for your employees and holding them accountable for achieving their targets. You’re making sure your products and services are of a high quality and that your biggest customers are happy.

When you’re wearing your manager hat, you’re scouring your company looking for small enhancements every day. This obsession with continuous improvement is what big companies call “six-sigma thinking,” but you probably just think of it as building a great company.

The other bucket is reserved for thinking and it’s where you create the future of your company. In this visionary time, you get to design new products, imagine new ways of serving customers, or contemplate where you could take your business in the years ahead.

Your visionary hours are spent dreaming and imaging what your business could be, instead of worrying about what it is today.

The Most Valuable Companies

The question is, how much of your time should you devote to each role? If your goal is to create a more valuable business—one that someone might like to buy one day—our data reveals that you should start gradually increasing the time you spend on thinking and hire someone else to do the managing.

For example, after analyzing more than 20,000 businesses who have received their Value Builder Score, we have discovered that companies of owners who know each of their customers by first name (i.e., managers) trade at just 2.9 times their pre-tax profit, whereas the companies of owners who do not know their customers’ first names (i.e., thinkers) trade at closer to 5 times pre-tax profit.

Further, companies that would suffer if their owners were unable to come to work for three months, receive significantly lower offers when compared to companies that would not feel the absence of the owner for a month or two.

Finally, in a recent survey of merger and acquisition (M&A) professionals, we asked who they like to see an owner hire if they can only afford one “C-level” executive. The M&A professionals overwhelmingly identified a general manager/second-in-command/integrator as the most important role a founder can fill ahead of a chief revenue, marketing or financial officer.

In short, the owners of the most valuable businesses have found managers to ensure the trains run on time while they spend an increasing amount of their energy thinking about what’s next for their business.

Author, Steve Wilcox, is Owner of and a Business Advisor with The Resultants. To learn more about Steve, visit our Team Page or connect with him on Linkedin.

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